CUSTOMER SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY

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CUSTOMER SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY

1)IMPLEMENT AN EVALUATION PLAN
2)ANALYSE INFORMATION
3)IDENTIFY STRENGTHS,WEAKNESS AND REPEATED PATTERNS OF CUSTOMER COMPLAINTS
4)RECOMMEND IMPROVEMENTS
5)DEFINE QUALITY AND ITS ATTRIBUTES AND MEASURES
6)THE COMPONENTS OF AN EFFECTIVE QUALITY SYSTEM
7)HOW TO IDENTIFY PROBLEMS
8)HOW QUALITY STANDARDS CAN BE USED TO MAKE IMPROVEMENTS

PLEASE MAKE REFERENCE OF AUTHORS,BOOKS NAME AND PAGE NUMBERS AND WEBSITES IF ANY IS USED.AND PLEASE MAKE REFERENCE TO THE ASSIGNMENT WITH THE NAME OF THE HOTEL AS ” VILLA MONTICELLO” AS PREVIOUSLY USED IN MY OTHER ASSIGNMENT

 

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